By enabling savings and reinforcing the efficiency of teams, the new communication tools are gaining a growing place in SMEs. Their 4 main advantages are summarized in this sheet.
Unified communication = simplified communication
Working better together means not running up against technical barriers: today, each member of a team must be able to reach any employee or customer at any time and in the most appropriate way: landline phone, mobile, SMS, email, instant message, and even video or social network if necessary .
Unified communications bring new and very concrete tools:
the unique fixed and mobile number to be reachable at all times
a single fixed-mobile telephone answering machine (unified messaging)
a central telephone switchboard (for all company sites)
And more advanced possibilities:
personalised telephone reception
possibility of adding collaborative work tools and services at a later date.
Whether inside or outside the company, everyone can be reached. These unimpeded communication possibilities obviously contribute greatly to the quality of the customer relationship and its effectiveness. In short, and to put it another way: which company has real reasons to work without unified communications? In which team are collaborative work tools optional?
Unified communication = simplified management
Unified communications solutions must be simple to install and then implement. For both the user and the Telecom Manager. This simplicity of installation and use rests on 5 pillars :
The company uses fixed telephone sets connected to the operator’s telecom network (IP telephony), adapted to the user’s profile,
The IT manager and his team take care of their colleagues, instead of taking care of the equipment, helping everyone to gain efficiency and productivity in their profession,
At the telecom operator, all customer equipment is placed under 24/7 technical supervision. The operator is responsible for the complexity, maintenance and technical evolution of the entire infrastructure. The availability of services is no longer subject to technical or human contingencies. Service recovery time is guaranteed.
The operator provides complete support for the company, to make it easier for users and IT managers to get used to the solution and ensures that it can be upgraded to suit the new employees to be equipped.
Unified communication = reduced and controlled costs
Unified communication eliminates the need for complex and expensive equipment. No investment: telephone sets are provided. Usage costs are calculated as accurately as possible: by usage, per employee, and according to their usage profile. If you were considering renewing your PBX, you may need to redo your calculations based on… its deletion and associated costs.
Unified communication = adapting to changing business needs
The telecom operator fully manages a very large and constantly evolving communication infrastructure. So, if the company evolves – it recruits 5 people or buys a company – the connection with the newcomers will be done in a few days on the infrastructure of the operator. It is sufficient to add the number of posts required, i.e. the minimum investment.
Over time, the company may also have different communication needs, and may want to adopt new services – video conferencing, for example – for the whole company or for a few employees. This access to new services is done smoothly, without adding technical constraints…